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How ckbaje Handles Your Personal Information

This Privacy Policy tells you exactly what data ckbaje collects when you open an account, deposit via bKash, Nagad or Rocket, and use our platform — and what we do with it. Access to our platform depends on your local law and eligible regions.

Account data kept securebKash, Nagad, Rocket wallet data protectedNo data sold to third partiesYou can request your data anytimeBangladesh-specific access rules apply

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What We Collect and Why We Collect It

ckbaje Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you submit directly — your name, contact number, and the payment method you choose, whether that is bKash, Nagad or Rocket. We also collect device identifiers and session data when you log in from a

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mobile browser or switch between devices, which helps us maintain account continuity without asking you to re-verify every time. Transaction records linked to your wallet deposits and withdrawals are retained for our internal audit and fraud-prevention processes. We do not sell this information or share it
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with advertisers. Third-party sharing is limited to payment processors like bKash, Nagad and Rocket who need your transaction reference to complete a transfer, and to identity verification partners where local compliance requires it. Cookies and browser storage allow us to remember your session state and preferred
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language settings — you can adjust these in your browser at any time, though doing so may affect how parts of the platform load. All data handling described here is subject to applicable local law in Bangladesh and the eligible regions we serve. If you are
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unsure whether accessing our platform is permitted under your local law, we recommend seeking independent legal advice before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security controls across your account and wallet data to reduce the risk of unauthorised access. Here is how each area works in practice — from the moment you log in to the moment a withdrawal clears to your Rocket or Nagad account.

Encrypted Account Access Your login session is protected with SSL encryption. OTP verification is required when signing in from an unrecognised device, which keeps your account from being accessed without your mobile.

Wallet Data Retention Transaction records linked to bKash, Nagad and Rocket deposits are retained only as long as required for audit and fraud review. After that period, records are deleted or anonymised per our internal schedule.

Cookie and Session Controls Session cookies keep you logged in across pages without re-entering credentials. You can clear these via your browser settings at any time — this will sign you out and reset your saved preferences.

Data Correction and Access Rights You can request a copy of the personal data we hold or ask us to correct inaccurate details. Submit your request through live chat or the Help Centre, and we will respond through your registered contact.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to request access to your stored data, ask us to correct something, or raise a concern about how your information has been handled, our support team can take that request directly. We process data access and correction requests as quickly as our review queue allows — contact us through any of the channels below and reference your registered account number so we can locate your record without delay.

Live Chat Start a live chat session from within your account dashboard to raise a privacy concern or request a copy of your data. Have your account number ready.

Email Support Send your data request or privacy query to our support email. Include your registered mobile number and the wallet type you use — bKash, Nagad or Rocket.

Account Help Centre Log in and visit the Help section to submit a formal data request form. This creates a tracked ticket so you can follow the status of your request.

Common Questions About Your Data on ckbaje

Real questions from account holders about how their information is stored, who can see it, and what rights they have on our platform.

We collect your name, mobile number, and the wallet details you use — bKash, Nagad or Rocket. Device identifiers and session logs are also captured to keep your account access smooth across devices.

Only with payment processors that need the transaction reference to complete your transfer. We do not share wallet data with advertisers or unrelated third parties under any circumstances.

Yes. Contact our support team via live chat or the Help Centre, provide your account number, and we will compile your data record and send it to your registered contact within our review period.

Transaction records are kept as long as our audit and fraud-prevention processes require. After that, data is deleted or anonymised. You can ask our support team for the specific retention period that applies to your account.

Closing your account stops new data collection, but we may retain certain records for the period required under applicable local law and internal audit rules. Contact support to ask what remains stored after closure.

Each wallet provider has its own data policy covering the transaction on their end. On our side, we handle only the reference number and amount needed to match your deposit to your account wallet.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How ckbaje Handles Your Personal Information

How We Protect and Manage Your Information

Reach Us About Your Privacy Questions

Common Questions About Your Data on ckbaje

01 What personal data does ckbaje collect when I open an account?

02 Does ckbaje share my bKash or Nagad transaction data with anyone?

03 Can I request a copy of all the data ckbaje holds on me?

04 How long does ckbaje keep my account and payment records?

05 What happens to my data if I close my account?

06 Does using bKash, Nagad or Rocket affect how my data is processed?

Privacy Policy

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